Frequently Asked Questions

    • How do I return or exchange my purchase?
      • To return an order, you must email Please include your order number and reason for requesting a return. Refund will be issued minus a $15 return and handling fee once item is received. We will not refund worn items, items covered in dirt or pet hair. See additional policy information below.
    • How do I return a gift?
      • If you are returning a gift, you will need to follow the same steps above as listed for a return. The difference is that gift refunds will be issued in form of an egift card.  
    • How long will it take for me to get a refund?
      • 3-14 business days.
    • My refund is missing!
      • If you haven’t received a refund yet, first check your bank account again. If the return has not been credited to your account, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at
      • All Shipping fees are non-refundable, and customer is responsible for return shipping.

Your return must follow the guidelines below or no refund will be given. If you have questions about the process, please email us at


We hope you love what you buy at Legacy Boot Co! However, if you don’t, you can return your item(s) for a refund within 30 days of purchase. If you are returning with a label we issued, you will have a $15 shipping fee taken out of your refund. Returns must be unworn, unused, and in the original packaging (e.g. boot box) and with all original tags still attached. Merchandise that does not meet this criteria will not be accepted for a refund. If you return an item that is dirty (pet hair, dust, etc) we may refuse the refund or will deduct a 15% handling fee from your refund. Only regular stocked items may be refunded - discontinued items cannot be refunded. Those items will be marked as final sale.

You do not have to use our return label. You may ship back with a carrier of your choice. However, you must insure the package and keep the tracking information. We are not able to compensate you if we do not receive the package.

Here’s how our return process works:

    1. Request return authorization by emailing Provide your order number and reason for return. Pictures are required if requesting return for defect or damaged reasons. 
    2. If approved, you will receive a generated label for your return. Place this label on the box you’re returning your purchase in.
    3. Ship it! Your return will be processed within 3-14 business days in your original form of payment.


    At this time exchanges are not available. You must follow the process for returns and place a new order for the item you would like instead. We are working to implement an exchange process for our valued customers. 

    Need help?
    For the fastest response, please email, or call us at 513-330-0412. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.