Returns & Exchanges

Frequently Asked Questions

    • How do I return or exchange my purchase?
      • To return an order, you must email contact@legacybootco.com. Please include your order number and reason for requesting a return. Refund will be issued minus a $15 return and handling fee once item is received. We will not refund worn items, items covered in dirt or pet hair. See additional policy information below.
    • How do I return a gift?
      • If you are returning a gift, you will need to follow the same steps above as listed for a return. The difference is that gift refunds will be issued in form of an egift card.  
    • How long will it take for me to get a refund?
      • 3-14 business days.
    • My refund is missing!
      • If you haven’t received a refund yet, first check your bank account again. If the return has not been credited to your account, contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at contact@legacybootco.com.
      • All Shipping fees are non-refundable, and customer is responsible for return shipping.
    • My order is marked as delivered but it's not here!
      • First, check with other members of your household to see if someone might have received it. If no household member has it, look around your garage, side doors, bushes, and back porches. If you still can't find it, the delivery might have been prematurely marked as delivered by the courier. It should show up in 1-3 business days. You may also call FedEx directly at 1 (800) 463-3339 to start a trace on your package to find out if the courier has delivered your package to a nearby location by mistake. If you have tried all of the above and still haven't found your package, please make sure you have your trace ID number and then contact us within 7 days of your expected delivery date.

        We can file a claim with FedEx on your behalf and work with you to see if they will reimburse for the missing package.

        • We do not require a signature for our shipments unless you check that as a shipping option. However, we strongly recommend doing that, especially if you live in an apartment or area that has frequent package delivery problems. If you do not require a signature on your delivery, there is no guarantee that your missing package will be reimbursed. 

Your return must follow the guidelines below or no refund will be given. If you have questions about the process, please email us at contact@legacybootco.com.

Returns

We hope you love what you buy at Legacy Boot Co! However, if you don’t, you can return your item(s) for a refund or exchange within 30 days of purchase. If you are returning, you will have a $15 handling fee taken out of your refund. Returns must be unworn, unused, and in the original packaging (e.g. boot box) and with all original tags still attached. Merchandise that does not meet this criteria may not be accepted for a return. If you return an item that is dirty (pet hair, dust, etc) we may refuse the refund or will deduct a 15% handling fee from your refund. Only regular stocked items may be refunded - discontinued items cannot be refunded. Those items will be marked as final sale.

We are not able to compensate you if we do not receive the package.

Here’s how our return process works:

    1. Request return authorization by emailing contact@legacybootco.com. Provide your order number and reason for return. Pictures are required if requesting return for defect or damaged reasons. 
    2. If approved, you will receive a generated label for your return. Place this label on the box you’re returning your purchase in.
    3. Ship it! Your return will be processed within 3-14 business days in your original form of payment.

    Exchanges

    At this time exchanges are not available. You must follow the process for returns and place a new order for the item you would like instead. We are working to re-implement an exchange process for our valued customers. 

     

    Need help?
    For the fastest response, please email contact@legacybootco.com, or call us at 513-330-0412. Customer service is not open on the weekends. We are available M-F from 8am-4pm EST. If you call or email outside of these hours, we will get back with you as soon as possible during normal operating hours.